longrun - Customerservice
How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
Secure shopping in all of our online Shops
How does the order process work in the online shop?
How do I order an upgrade ?
How do I order VAT exempt products? (EU only)
Why do I have to enable cookies in my web browser?
See all 6 articles
How do I pay by credit card?
How does Bank Transfer (Payment in Advance) work?
How do I make a transaction via PayPal?
I cancelled my order – when will I be reimbursed for the purchase price?
What are Verified by Visa & MasterCard SecureCode ?
See all 11 articles
When will I receive my product?
How can I return the package in case of wrong or damaged delivery?
Contact Details Customer Service
I haven’t received an order confirmation
The access details supplied are not being accepted.
The serial number (license number) supplied is not being accepted.
What can I do to prevent data loss?
See all 7 articles
I am receiving the message "You have no downloads available".
I cannot download the purchased software. How can I download my software?
Delivery / Return
Logistic / Service