Service

Contact Details Customer Service
If you do not find the answer you need in our FAQ, please send us an email using the "Contact" tab. Our Customer Service Team will respond to your...
Thu, 3 Aug, 2017 at 1:10 PM
I haven’t received an order confirmation
If you have not received an order confirmation via email within a few minutes after placing your order, please check whether your email account is protected...
Thu, 3 Aug, 2017 at 11:45 AM
The access details supplied are not being accepted.
You will receive a link and your access details for accessing your customer account together with your order confirmation. If you receive an error message w...
Thu, 3 Aug, 2017 at 11:52 AM
The serial number (license number) supplied is not being accepted.
If you receive an error message when entering your serial/license number this may be due to one of the following reasons: With an installed and activate...
Thu, 3 Aug, 2017 at 11:54 AM
What can I do to prevent data loss?
Depending on the store where you purchased or wish to purchase your product, the following options may be available to prevent data loss: 1.) Extended D...
Thu, 3 Aug, 2017 at 12:45 PM
I’ve lost my access details/ order confirmation.
You will receive your account login details and order confirmation by email after completing the online order process. If you have lost this information...
Thu, 3 Aug, 2017 at 1:08 PM
How do i get an invoice for my order?
If you need an invoice, you can retrieve it directly in your customer account. Please log in to your account with the information given in your order confir...
Tue, 24 Oct, 2017 at 11:58 AM